Privacy Policy

daytrip ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website daytrip.co.nz and booking services.

This policy is designed to comply with the New Zealand Privacy Act 2020 and reflects the 13 Privacy Principles. By using our services, you consent to the practices described in this policy.

We may collect the following types of information:

2.1 Personal Information You Provide:

• Name, email address, phone number
• Booking preferences and tour selections
• Payment information (processed securely by third-party payment processors)
• Special requests or requirements for tours
• Communication records (emails, messages, feedback)

2.2 Information Automatically Collected:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies
• Location data (if you consent to location services)

We use your personal information for the following purposes:

• Service Delivery: Processing bookings, arranging tours, and providing customer support
• Communication: Sending booking confirmations, updates, and responding to inquiries
• Service Improvement: Analyzing usage patterns to enhance our website and services
• Marketing: Sending promotional materials and offers (with your consent, and you may opt out at any time)
• Legal Compliance: Meeting our legal and regulatory obligations
• Business Operations: Record keeping, accounting, and internal administration

We may share your personal information in the following circumstances:

4.1 Service Providers:

We share information with tour guides, drivers, and partners necessary to deliver your booked experience. These parties are contractually obligated to protect your information.

4.2 Business Service Providers:

We may share information with third parties who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, analytics providers, email service providers). These providers are bound by confidentiality agreements.

4.3 Legal Requirements:

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.4 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include secure servers, encryption, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.

Under the New Zealand Privacy Act 2020, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Objection: Object to the processing of your information in certain circumstances
• Portability: Request a copy of your information in a structured, commonly used format

To exercise these rights, contact us at book@daytrip.co.nz. We will respond to your request within a reasonable timeframe, typically within 20 working days.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Booking Records: Retained for 7 years for accounting and tax purposes
• Marketing Data: Retained until you opt out or withdraw consent
• Website Usage Data: Typically retained for 1-2 years for analytics purposes

Once retention periods expire, we will securely delete or anonymize your information.

Your information may be stored and processed in New Zealand or other countries where our service providers operate. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with New Zealand privacy laws.

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Email: book@daytrip.co.nz

We will investigate and attempt to resolve any privacy concerns or complaints within a reasonable timeframe.

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909